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If an order is cancelled for one of these items, a restocking fee and/or product manufacturing cancellation fee may apply. Made-to-order items cannot be cancelled or modified once the order has been placed. Made to Order Products: Some products on our website are made to order after an order has been placed and are noted as such in the product description.
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Should any software be installed/registered, the full value of that software will be deducted from the refund or credit. Any software that is included with the vinyl cutter or printer must come back uninstalled and unregistered. If a vinyl cutter or printer is returned damaged, missing items, or altered in any way, we reserve the right to assess any additional restocking fees up to the full value of the purchase, depending on the condition or missing items. Vinyl Cutters, Printers, and Printer Consumables are subject to a 20% restocking fee. If any of these items are damaged in shipping or are otherwise DOA, they shall be replaced only with an identical item. Inks, toner cartridges, and waste collection units can only be returned in factory sealed condition.
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Printers can only be returned in factory sealed condition, with no inks/toner installed and the serial number unregistered.No exceptions can be made for printers with installed ink/toner, nor printers with registered serial numbers. If included software has been registered/installed, the full value of that software shall be deducted from the return value. Vinyl Cutters & Printers: Vinyl Cutters may only be returned in new, unused condition. If your item has arrived either damaged in transit or in less-than-perfect working condition, please contact us immediately at (800)215-0894 or To assist in our claims process, we kindly request that photos of the damaged product be sent via email.
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Please inspect your items immediately upon delivery and notify your delivery driver immediately if there is any physical damage to the packaging. To be eligible for a no-cost replacement, claims must be made within 15 days of product delivery. In these situations we are happy to exchange your damaged/DOA/defective item with a brand new, direct replacement entirely at our expense. Occasionally there are situations where products are damaged in transit and as a result, may not be in proper working or cosmetic condition upon arrival.
Because of our strict quality control procedures, we are confident that your heat press will be in 100% working order upon delivery. *Does not apply to large format heat presses.Īll of our heat presses undergo a thorough quality control inspection before leaving our warehouse. For further inquiries, contact us directly at (800)215-0894. Please double check your packaging to ensure that you have received the correct inks for your designated printer. Please note: We are not able to accept returns on inks that have been opened. Consumable items include transfer paper, heat transfer vinyl, sublimation blanks, etc.
Consumable items are subjected to a 20% restocking fee if it is not returned in the original condition in which it was received. (Returning press must be in brand new condition, with all original packaging, paperwork, manuals, and accessories included to be eligible for waived re-stocking fee.)įor Consumable Items Only: We are able to accept consumable items within 30 days of purchase, however, customer would be responsible for return shipping. Applicable to/from shipping costs shall still be deducted from the refund amount.
Simply place an order for a new heat press and upon receipt of your returned heat press, we will issue a refund with zero restocking fees. However, the returned item must be in fairly new condition and must not show signs of extensive use. Customers may elect to receive a store credit or refund.įor Heat Presses* Only: We are able to waive the 15% restocking fee when a replacement product is purchased. Please continue reading for more details on our Return Policy.Īll returns and exchanges must be made within 30 days of purchase and are subject to a 15% restocking fee.
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We believe this will benefit you as you start or grow your garment and gift decorating/customizing business.Īs your browse our website, please take into consideration that we offer Quality Products, which are backed by a 1-Year Warranty and Free Lifetime Technical Support. With our extensive product offerings, helpful sales & customer support staff, and extensive video library of instructional materials, we strive to give you the tools and knowledge to increase your confidence in purchasing the proper equipment from Heat Press Nation. At, we are committed to your total satisfaction.
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